On the day you move out of your property, we will need a meter reading for an accurate final bill. We also recommend taking a photograph of your meter for your records, in case you have any billing or usage queries.

Your can submit your meter reading and close your account by logging onto My Account, or contacting us on 0333 009 5213.

Once you’ve submitted the request, we’ll update your account, send you a final bill and our goodbyes.

If you’re not sure where your meter is located, or how to read it, visit our meter reading help guide. If you’re still unable to send us an updated reading, don’t stress. We’ll estimate your bill based on your previous usage.

If you’re struggling to pay your bills, please visit the help section on our billing page.