Priority Services Register

Priority Services
Register

The Priority Services Register is a free, UK wide support service which ensures additional help is available if you have extra safety, access or communication needs

The Priority Services Register is a free, UK-wide support service which ensures additional help is available if you have extra safety, access or communication needs. We can customise the way we communicate with you and offer solutions if issues arise. From extended notice periods for planned works, to sending our bills in more accessible formats, we’ve got you covered.

Registering is quick and easy:

Register online through MyAccount
Call us on 0333 009 5213
Download, fill out and post our form

How can the Priority Services Register help?

We can change the way we communicate with you to make it easier for you to understand. This includes sending Braille, large print, translate or audio copies of your bill and other communications
You can nominate someone to look after your account on your behalf
If you’re experiencing financial difficulties, we offer more affordable solutions to help you pay your water bill
When we need to call or visit you, we have measures in place to help you feel safer, including setting up a secure password we can give you, to let you know we’re the right people
To help you plan around your needs, we can give you more notice for any planned works
If your supply is interrupted, we may be able to provide an alternative temporary supply

Who is this service for?

You are eligible if you:

Have a long-term medical condition, or are disabled
Are recovering from a stay in hospital
Have a mental health condition
Have a hearing, speech or sight impairment
Are of state pension age
Have learning difficulties or dementia
Are pregnant and/or have young children
Have poor/no sense of smell or taste
Have a medical condition that requires a constant water supply
Have additional communication needs (for example, if you don’t read or speak English well)
Have limited mobility
Are experiencing difficulties paying your bill

You might still be able to register for reasons that aren’t listed. Call us on 0333 009 5213 to find out how we can help you.

For more information about how we’re expanding the help we can offer, please see our Customer Vulnerability Strategy.

Customer Service team: 0333 009 5213
Emergency team: 0330 043 2320